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Additional Information

Additional Information

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Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
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Crafty Paper

Categories

Categories

Shipping & Returns

Shipping & Returns

SHIPPING

The shipping & handling charge for your order will be displayed once you have entered your billing information during the checkout process. 

Within Australia: 

We offer a Standard Post Flat Rate of Shipping Australia Wide for AUD $8.00 and an Express Post Flat Rate of Shipping Australia Wide for AUD $13.00.

Worldwide:

We offer a Standard Post Flat Rate of Shipping Worldwide for AUD $8.00 when you only have Japanaese Papers in your order.

For all other orders, we offer a Standard Post Flat Rate of Shipping Worldwide for AUD $20.00.

(Due to the very expensive nature of shipping items from Australia, if the costs of shipping greatly exceed this amount and we are unable to absorb the shipping costs, we will be in touch to discuss options).

 

PRIVACY & SECURITY

Please refer to our Privacy Notice and Terms & Conditions pages for further information on Privacy & Security.

 

RETURNS & REPLACMENTS

Returns & Refunds

  • All items we sell have a warranty period of at least 12 months which is covered by the Manufacturer or Wholesaler.
  • Any items returned for any reason will need to have the Original proof of purchase submitted at the time of return.
  • Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect design or colour).
  • We may allow a refund or exchange (at our election) on a case-by-case basis for such returns, provided that the item in question is:
    • (a) returned within 14 days of receiving your order;
    • (b) The product and packaging is in its Original condition.
    • (c) The item is in re-saleable condition for example original tags and labels are still attached and the items are unworn, unopened and unused.

Please follow the returns process outlined below:

  • We will provide you with a refund only when we receive the returned product.
  • Except in circumstances where you have been sent an item that was not what you ordered, return postage is at your expense. 

When returning a product, please contact us via our phone number or email address.
  • Once contacted we will advise you of the best way to return the product(s) and provide you with the details you will need such as a Return Authorisation Number.
  • Refunds will be issued using the payment method used for purchase.
  • Replacement of products, refunds and repairs will not be made until the original product is received by us.
  • We will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

ORDERING

Browse through the product range and select the items you want to purchase by adding them to your shopping cart. You may now want to select the Checkout option or you may wish to continue shopping Complete all steps of the Checkout process by confirming Billing Information, Shipping Information, Shipping Method and Payment.   If you have a question regarding your order please use the Contact Us page to submit your enquiry and we will respond as soon as possible. Whilst we make every effort to keep product information online as up to date as possible, with such a vast product range on offer, it is possible for the website to display an item as available when it is in fact out of stock and either temporarily or permanently unavailable. If an item is out of stock or permanently unavailable, we will inform you via email and discuss options available to you for an exchange or refund.


PAYMENT, PRICING & PROMOTIONS

We accept payments by Credit Card (Visa or Mastercard) via PayPal as well as PayPal transfers. Your payment will be processed when you complete all payment steps on the PayPal site. All prices are listed in Australian dollars.